Private club members have increasingly higher expectations of the experiences their clubs deliver, and staff want to feel heard and valued. The general manager/COO/CEO plays a leading role in understanding and delivering on all those different expectations, so finding the right person is critical—and complicated. Data has become an invaluable component in finding the right leader for your club and meet all its unique demands.

Join GGA Partners Oct. 5 for a discussion about new research insights that shed light into the different expectations of club leaders from all of its stakeholders:

·       Compare how expectations change between audiences.

·       Describe the skillsets and characteristics stakeholders prioritize in club leaders.

·       Learn how data-forward techniques lead to a deeper understanding of leadership expectations.

Presented by:

Dr. Eric Brey, Ph.D. Director, GGA Partners

Kathy Grayson, Director, GGA Partners

This webcast is free to current NCA Member Clubs’ Staff and Board of Directors, and $99 for non-NCA Members.