Based on their popular Point/Counterpoint article series inClub Director magazine, DENEHY Club Thinking Partners President Dan Denehy and Vice President Bob James will come together for a webinar exploring three important topics affecting the private club industry. Dan and Bob will present contrasting perspectives on:

Topic 1:  Handling High-maintenance Members

Whose responsibility is it to deal with conflicts and what policies do we need to establish clear guidelines?

Topic 2:  Employee Engagement

Does club leadership really know what’s important to their employees and are they prepared (and supported) to make meaningful changes?

Topic 3:  Board Roles In Operations

What role, if any, should boards play in club operations?

Who will you agree with and what will they say?

Presented by

Dan Denehy, CCM, CHA– President, Denehy Club Thinking Partners

Bob James, CCM, CCE, CHE– Vice President, Denehy Club Thinking Partners

Moderated by  

John C. Good,Director, Events, Technology & Member Engagement, National Club Association 

This webcast is free to current NCA Member Clubs’ Staff and Board of Directors, and $99 for non-NCA Members.