The effects of staff burnout are real with recent increases in workload, a perceived lack of control or job insecurity. Job burnout leads to high turnover, reduced productivity and poor mental health, all of which manifest in lower productivity, lost working days, lower profits and a talent shortage, leading to decreased member service and satisfaction—and satisfaction directly contributes to club profitability.

Learn how to use training and retention strategies to strengthen your service culture, lower turnover and increase job satisfaction.

Tap in to key burnout busters:

·      Improved communication.

·      Manage expectations.

·      Increased control.

·      Improved competence.

·      Sense of community.

·      Workload balance.

·      Physical and mental breaks.

Presented by

Whitney Reid Pennell, Owner and President, RCS Hospitality Group,

This webcast is free to current NCA Member Clubs’ Staff and Board of Directors, and $99 for non-NCA Members.